Refund policy
IMDABRAND LLC — RETURN AND REFUND POLICY
Effective date: September 17, 2026
- REQUESTING A RETURN
To request a return, email shopimdabrand@gmail.com within 7 days after your order is delivered. Include your order number and the item you wish to return.
Please contact us for return instructions before mailing your item. The 7-day window is the deadline to request a return.
- RETURN ELIGIBILITY
Items must be unworn, unwashed, and have their original tags attached. Returned items will be inspected to confirm they meet these requirements.
- STORE CREDIT
Eligible voluntary returns receive store credit for use with IMDABRAND LLC rather than a refund to the original payment method.
After we receive and inspect your return, we will notify you by email whether it is approved. Approved returns will receive store credit.
- RETURN SHIPPING
Customers are responsible for return shipping costs for ordinary returns, including changes of mind or size preferences.
We recommend using a trackable shipping service and keeping your shipping receipt.
- DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, email shopimdabrand@gmail.com promptly with your order number, a description of the issue, and photos if possible.
If we sent an incorrect or defective item, or it arrived damaged, we will cover any required return shipping and arrange an appropriate resolution, including a replacement or refund where required by law.
- YOUR RIGHTS
The 7-day return window, item-condition requirements, and store-credit policy apply to voluntary returns. They do not limit any rights, refunds, or remedies required by applicable law, including applicable cancellation and refund rights for shipping delays.
- CONTACT
IMDABRAND LLC
Email: shopimdabrand@gmail.com