Shipping policy
IMDABRAND LLC — SHIPPING POLICY
Effective date: September 17, 2026
SHIPPING LOCATIONS
We currently ship within the United States. International shipping is not available at this time.
ORDER PROCESSING
We sell ready-to-ship clothing, made-to-order items, and preorder products.
• Ready-to-ship items: Ship within 2–3 business days after your order is placed and payment is confirmed.
• Made-to-order items: Ship within 7–10 business days after your order is placed and payment is confirmed, unless a different timeframe is clearly stated on the product page before purchase.
• Preorder items: The estimated shipment date or shipping window will be shown on the product page before purchase.
Business days are Monday through Friday, excluding holidays. Processing and production time are separate from the carrier’s delivery time.
SHIPPING COSTS
Customers pay shipping charges shown at checkout before completing their purchase. We do not currently offer a standard free-shipping promotion.
DELIVERY TIMES
Delivery time depends on your destination and the shipping service selected. Any carrier delivery estimates are separate from our processing and production times.
TRACKING
We will provide tracking information when your order ships. Tracking updates may not appear until the carrier scans your package.
SHIPPING DELAYS
If we cannot ship within the timeframe stated when you ordered, we will notify you, provide a revised shipping estimate, and explain your options to continue waiting or cancel for a refund, as required by applicable law. We will obtain your consent to further delays when required.
Refunds required for shipping-delay cancellations will not be replaced with store credit.
SHIPPING ADDRESS
Please check your shipping address carefully before completing your purchase.
If you notice an error, contact shopimdabrand@gmail.com promptly with your order number and the correct address. We may be unable to change the address after an order has shipped.
MISSING, DAMAGED, OR INCORRECT ORDERS
If your package is missing, arrives damaged, or contains an incorrect item, contact shopimdabrand@gmail.com with your order number and a description of the issue. Include photos if possible.
We will investigate and arrange an appropriate resolution. Please keep any damaged packaging and items while we review the issue.
RETURNS
Please review our separate Return and Refund Policy for return eligibility, the 7-day return-request window, store credit, and return shipping responsibilities.
Nothing in this policy limits any rights or remedies required by applicable law.
CONTACT
IMDABRAND LLC
Email: shopimdabrand@gmail.com